If you have recently received your order and it isn’t quite what you expected, fear not; we are here to help. Whether you are missing a small part or want to discuss a potential fault or damage, we have a dedicated customer service team to assist you with your after-sales requests.
If potential damage to your furniture has been reported on delivery, we will be in touch with you directly, either via email or phone. Our delivery team will take photos of any areas of concern or damage and pass them on to the head office. Additionally, if you feel there is more information that would be helpful to us, please relay this to us upon contact.
For assistance after delivery has taken place, we would first request that you refer to our online or in-store terms and conditions. There may be limitations to how much we are able to help based on the date of your purchase. Our terms and conditions will cover the length of time an issue needs to be reported and your guarantee period.
Getting in touch
To get in touch with our customer service team, we kindly ask for any relevant images of your complaint to be sent to the following email: [email protected].
If you have any problems emailing, please contact on 01293 782404 and they will direct you to our team. Our after-sales team will endeavour to be in touch within 48 hours, either via email or telephone. Images are essential for us to understand how we may be able to assist you further.
Once we have established the best course of action, we will relay this information to you. After an agreed-upon approach has been made, we will establish contact with our suppliers to resolve the issue as promptly as possible. An estimated lead time will be provided to you by our head office based on the manufacturer’s authority.
Updates on your replacement items or parts will be provided as they are received. If you would like an update during this time, please contact the customer service email.
Arranging delivery
Once we have received your replacement, we will be in touch with you. Similarly to the delivery of your original item, we will arrange a suitable date for delivery and exchange. Your replacement items can be inspected before delivery; please request this to be done in advance.
Please do not dispose of your damaged furniture before receiving your replacement. It is essential that we receive these items back. If you would like us to collect the faulty item prior to the arrival of the replacement, please get in touch with us. In the meantime, we encourage you to use the furniture as you normally would, as long as there is no risk of harm.
View our online Delivery & Returns policies for more information.
