Small Item Delivery

The delivery charge of small items, such as linens, is calculated based on the weight of your order.

Delivery times vary from product to product and is clearly marked on each product page Please note the expected delivery date quoted at the time of your order is based on the current information available. Whilst we always make every effort to honour this date, it is an estimate only.

Delivery is dispatched by one of our trusted carriers. Any claim regarding shortages or damaged merchandise must be advised within a reasonable period by phoning 01293 782404 or emailing info@collingwoodstores.co.uk.

Furniture Delivery

Please note the expected delivery date quoted at the time of your order is based on the current information available. Whilst we always make every effort to honour this date, it is an estimate only. We cannot accept claims for compensation resulting from overdue orders outside of our control.

Furniture is delivered free within Surrey & Sussex area on designated days. Except for items under £299 which will be chargeable at a rate of £25 per delivery.

Furniture delivery within England & Wales but outside of Surrey & Sussex will be charged at £60, we can deliver to parts of Scotland but are currently unable to deliver to Northern Ireland.

Once your goods are available we will contact you to arrange a mutually convenient delivery date.

Our Surrey & Sussex delivery service, unless stated otherwise will be delivered on our own vans meaning we can offer a morning or afternoon delivery, however, specifically timed deliveries are subject to availability and additional cost.

Our Nationwide delivery service is carried out by a team of experienced, professional and courteous drivers.

If you find you are unable to accept a delivery on an arranged day, notification is required at least one day prior. If you fail to cancel a delivery and subsequently we are unable to supply your order at the arranged time, a redelivery charge will become applicable.

Please note it is the customer’s responsibility to ensure that it is practical to deliver to the desired location.

Any claim regarding shortages or damaged merchandise must be advised to the driver at the time or within a reasonable period by phoning 01293 782404 or emailing info@collingwoodstores.co.uk. Damage caused to your property during delivery must be notified to the driver before he leaves your premises.

We can hold your goods in our warehouse for 28 days from the date of their receipt provided they have been paid for in full. Thereafter a weekly storage charge will apply.

Returns and Exchanges

We want you to be entirely satisfied with every purchase made from Collingwood Batchellor and are proud of the quality, range and advice that we offer. If you wish to return an item for exchange or you have decided not to keep it (cancel your contract)

Please contact us within 7 working days from the day after the delivery day, put your request in writing to Collingwood Batchellor, 46-48 Victoria Road, Horley, Surrey, RH6 7QE or via email to info@collingwoodstores.co.uk.

Goods must be returned within 30 days of receipt in a new, unused condition, where a collection is required this will be at your own cost.