Delivery & Returns

Find all of the information you need regarding deliveries, returns and our terms and conditions here.

Delivery Costs:

*Local areas include Surrey, Sussex and parts of Kent


 

Small Item Delivery

The delivery charge of small items, such as linens, is calculated based on the weight of your order.

Delivery times vary from product to product and is clearly marked on each product page Please note the expected delivery date quoted at the time of your order is based on the current information available. Whilst we always make every effort to honour this date, it is an estimate only.

Delivery is dispatched by one of our trusted carriers. Any claim regarding shortages or damaged merchandise must be advised within a reasonable period by phoning 01293 782404 or emailing info@collingwoodstores.co.uk.

Furniture Delivery

When you spend £299 or over, we will deliver your items free of charge when delivering to Surrey, Sussex and parts of Kent. To the rest of the UK we charge a flat rate of £60, however we are not able to deliver to Northern Ireland at this current time.

Once your goods are delivered to our warehouse, a member of our deliveries team will get in touch to arrange a convenient date for delivery. Where needed, we can hold your goods up to a period of 28 days free of charge.

Our two-man delivery service is carried out by a team of experienced, professional and courteous drivers. When delivering outside Surrey, Sussex and parts of Kent, we use an external delivery company who offer the same service nationwide.

If you can no longer take delivery on the arranged date and as we arrange our delivery routes in advance, we ask that you contact us at least 24 hours before to let us know you’re unable to accept delivery. If you are unable to do this, we may have to recharge you for delivery on another date.

Returns and Exchanges

(This applies to goods bought online or via telephone only)

We want you to be entirely satisfied with every purchase made from Collingwood Batchellor and are proud of the quality, range and advice that we offer. If you wish to return an item and have decided not to keep it, we will provide a full refund on your order.

In order to qualify for a full refund, please contact us within 7 working days from the day after your delivery date, put your request in writing to Collingwood Batchellor, 46-48 Victoria Road, Horley, Surrey, RH6 7QE or via email to info@collingwoodstores.co.uk.

Goods must be returned within 30 days of receipt in a new, unused condition. Where a collection is required this will be at your own cost.