General

These terms and conditions will apply to all transactions placed online or by telephone with Collingwood Batchellor Ltd. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.

By using this site you are agreeing to these terms and conditions.

Orders

We are pleased to accept orders by any of the following methods. Online transaction via secure server or by telephone. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch, Maestro and Solo. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.

The web price is inclusive of VAT at the prevailing rate.

Small Item Delivery

The delivery charge of small items, such as linens, is calculated based on the weight of your order.

Delivery times vary from product to product and is clearly marked on each product page Please note the expected delivery date quoted at the time of your order is based on the current information available. Whilst we always make every effort to honour this date, it is an estimate only.

Delivery is dispatched by one of our trusted carriers. Any claim regarding shortages or damaged merchandise must be advised within a reasonable period by phoning 01293 782404 or emailing info@collingwoodstores.co.uk.

Furniture Delivery

Please note the expected delivery date quoted at the time of your order is based on the current information available. Whilst we always make every effort to honour this date, it is an estimate only. We cannot accept claims for compensation resulting from overdue orders outside of our control.

Furniture is delivered free within Surrey & Sussex area on designated days. Except for items under £299 which will be chargeable at a rate of £25 per delivery.

Furniture delivery within England & Wales but outside of Surrey & Sussex will be charged at £60, we can deliver to parts of Scotland but are currently unable to deliver to Northern Ireland.

Once your goods are available we will contact you to arrange a mutually convenient delivery date.

Our Surrey & Sussex delivery service, unless stated otherwise will be delivered on our own vans meaning we can offer a morning or afternoon delivery, however, specifically timed deliveries are subject to availability and additional cost.

Our Nationwide delivery service is carried out by a team of experienced, professional and courteous drivers.

If you find you are unable to accept a delivery on an arranged day, notification is required at least one day prior. If you fail to cancel a delivery and subsequently we are unable to supply your order at the arranged time, a redelivery charge will become applicable.

Please note it is the customer’s responsibility to ensure that it is practical to deliver to the desired location.

Any claim regarding shortages or damaged merchandise must be advised to the driver at the time or within a reasonable period by phoning 01293 782404 or emailing info@collingwoodstores.co.uk. Damage caused to your property during delivery must be notified to the driver before he leaves your premises.

We can hold your goods in our warehouse for 28 days from the date of their receipt provided they have been paid for in full. Thereafter a weekly storage charge will apply.

Cancellation Right

Under the Distance Selling Regulations, UK consumers have the legal right to cancel their order within seven working days of receipt of the goods.  Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered. For details of how to exercise this right please see our Returns and Exchange section.

Returns and Exchanges

We want you to be entirely satisfied with every purchase made from Collingwood Batchellor and are proud of the quality, range and advice that we offer. If you wish to return an item for exchange or you have decided not to keep it (cancel your contract)

Please contact us within 7 working days from the day after the delivery day, put your request in writing to Collingwood Batchellor, 46-48 Victoria Road, Horley, Surrey, RH6 7QE or via email to info@collingwoodstores.co.uk.

Goods must be returned within 30 days of receipt in a new, unused condition, where a collection is required this will be at your own cost.

Products, Prices & Content

Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product due to technical limitations, some colours may vary.

All prices are shown in pound sterling (£) and are inclusive of UK VAT at the prevailing rate unless clearly stated.

Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.

Any information displayed on our web site or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.

We reserve the right to alter our prices and specifications without notice.

Ownership of Goods

All items supplied to the customer remain the property of Collingwood Batchellor Ltd until final payment of all sums owing in respect of those goods has been received in full by us.

Comments & Complaints

If you wish to comment or complain about any aspect of your dealings with us please write to Collingwood Batchellor, 46-48 Victoria Road, Horley, Surrey, RH6 7QE, or via email to info@collingwoodstores.co.uk, we will reply within five working days of receipt.

Privacy Policy

We will collect and store any personal data that you may volunteer whist using our services, e.g. placing an order, joining our e-mail newsletter or entering a prize draw or competition.

The type of information that we will collect will include - Your title and name, known address, contact telephone numbers, e-mail address, order and payment details. Details may be forwarded securely to other parties in order to fulfil this order only. These will include delivery and payment partners.

Collingwood Batchellor Ltd and its associated companies will collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with information to keep you up to date on products, services or promotions we run from time to time. However your details will not be made available for marketing purposes to companies outside the Collingwood Batchellor group.

We may also use your information to contact you for market research purposes by email, phone or mail. You can opt out of this at any time, either by writing or emailing us.

Individuals registering their details or subscribing to the newsletter online may do so on the understanding that they are aware of the intended purpose for the collection of data. An opt-out option is available by clicking on the unsubscribe link in the newsletter we may send you.

In addition to the Information that you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small files stored within your web browser from our website. Cookies do not collect personal information about you nor do they allow us to access your computer in any way. All information is collected lawfully and in accordance with the Data Protection Act 1998.

We use tracking cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and no personally identifiable information is stored.

You can choose to accept or decline cookies. All web browsers automatically accept Cookies, you can modify your browser security settings to block Cookies although you should be warned that changing Cookie settings can adversely effect the performance of our website.

Links to other Websites

Our website may contain links to other websites or services. You should note that we are in no way responsible for the content or privacy policies these websites / services may have in place and advise that you use caution and refer to these websites own Privacy statements and terms.

Security

We would like you to be confident about ordering online, we use secure socket layer (SSL) technology to ensure that your details are safe and information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.

Copyright ©

The contents of this site and other publications from Collingwood Batchellor Ltd are owned or licensed to Collingwood Batchellor Ltd or are used with permission by the owner, Reproduction strictly by permission only.