We are open again and we look forward to welcoming you back!

The directors would like to thank all staff and customers for their continued and loyal support during these uncertain times.

Our thoughts are with everyone who has been affected by this unprecedented situation.

We have tried to answer some of your most common questions below:

Are Collingwood Batchellor’s stores open?

Yes! All of stores have now re-opened!

Find our opening times here

What steps have been taken to make Collingwood Batchellor Covid secure?

We recommend that customers and staff wear face masks in our stores.

Dispensers of sanitising gel have been fitted at key points in the stores.

Screens have been fitted to till points and desks; and all staff have been issued face masks or visors.

Touch points are being systematically cleaned.

We are asking all customers to pay by credit or debit card to avoid cash handling; our contactless payment limit has been increased to £45.

I have an existing furniture order when will it be delivered?

Many of our suppliers both at home and abroad continue to operate with reduced workforces, coupled with unprecedented demand and component shortages, this regrettably means we are experiencing delays on furniture orders.

We are constantly in contact with our suppliers and will update all customers as soon as we have accurate information regarding your expected delivery date.

If you would like to enquire about your specific order please contact us at [email protected]

I have a problem with my furniture, will the issue still be resolved?

If you are experiencing an issue with your purchase from us please do not hesitate to contact us on [email protected], if you are able to attach some photographs of the area of concern to help us understand the issue further we would be very grateful.

We will of course do everything we can to resolve any issues reported to us as soon as possible, however,  in some instances we are experiencing delays with key technician networks.

Rest assured any issue we cannot resolve now will be dealt with just as soon as we can.

Can my order still be delivered with the current restrictions?

Smaller items such as Linens and Homewares are able to be delivered as normal to your door.

For larger items and all furniture orders we have the following 4 options:

  • Delivery to your door or somewhere external to the property such as a garage or garden.
  • Collection from our Gatwick warehouse by prior arrangement.
  • Storage of your order until you are ready for delivery.
  • Room of choice delivery with the following measures in place.

With the health and wellbeing of our customers and staff being paramount, room of choice deliveries will not be able to take place if:

  • Anybody in the household is suffering from covid19 symptoms
  • Anybody in the household has been asked to isolate under the government track and trace scheme.

On the day of delivery our team will call ahead to make sure this is not the case.

Prior to delivery please ensure the room is well ventilated with windows open.

Our delivery teams will be wearing masks; and sanitising in-between each delivery.

We will take your furniture to your room of choice, unpack, set up and take away the packaging, whilst this is being done we ask that you vacate the room and maintain strict social distancing.

If you have any concerns, we are happy to work with you to come up with a safe solution for delivery, please feel free to give us a call on 01293 224855 to discuss your requirements.

Can I collect my order from a store?

Collections can be made from our stores or Gatwick warehouse, by prior arrangement.