Covid19 FAQ


The directors would like to thank all our staff and customers for your continued and loyal support even in these uncertain times.

Our thoughts are with everyone who has been affected by this unprecedented situation.

We have tried to answer some of your most common questions below:


 

Are Collingwood Batchellor’s stores open?


We are plased to announce, all of our stores have now re-opened:

Victoria Road, Horley

Bishopric, Horsham

Montague Street, Worthing

London Road, East Grinstead

High Street, Haslemere

The Orchards, Haywards Heath

Swan Walk, Horsham

Royal Victoria Place, Tunbridge Wells

Our Haslemere stores will also be closed on Wednesday and some stores on Sunday's. Please click on the above links to see full revised opening times.

 


 

What steps have been taken to make Coillingwood Batchellor Covid secure?


All customers and staff will be asked to maintain social distancing, signage is in place reminding people of the 2m(6ft) distancing rules.

Dispensers of sanitising gel have been fitted at key points in the stores.

Screens have been fitted to till points and desks; and all staff have been issued face masks and gloves.

Touch points are being systematically cleaned.

Upholstery, beds and samples are being regularly sprayed with QAT sanitiser.

We are asking all customers to pay by credit or debit card to avoid cash handling; our contactless payment limit has been increased to £45.


  

Can my order still be delivered with the current restrictions?


Smaller items such as Linens and Homewares are able to be delivered as normal to your door.

We are now able to recommence 2 man, room of choice delivery for larger items including all furniture orders.

With the health and wellbeing of our customers and staff being paramount, these deliveries will not be able to take place if:

  • Anybody in the household is suffering from covid19 symptoms
  • Anybody in the household has been asked to isolate under the government track and trace scheme.

On the day of delivery our team will call ahead to make sure this is not the case.

Our delivery teams will be wearing masks and gloves; and sanitising in-between each delivery.

We will take your furniture to your room of choice, unpack, set up and take away the packaging, whilst this is being done we ask that you vacate the room and maintain strict social distancing.

If you prefer, we are happy to deliver to your door or somewhere external to the property such as a garage or garden.

We are currently unable to take away old furniture.

If you have any concerns, we are happy to work with you to come up with a safe solution for delivery, please feel free to give us a call on 01293 224855 to discuss your requirements.


 

Can I collect my order from a store?


Collection from one of our open stores may be possible, depending on the size of the items, please contact us on 01293 224855 to arrange this.



Can I still place an order online?


Absolutely our website is still very much up and running.


 

I have an existing furniture order when will it be delivered?


Many of our suppliers both at home and abroad have been closed or are operating with a reduced workforce, regrettably this will undoubtedly mean there will be delays.

We are constantly in contact with our suppliers and will update all customers as soon as we have accurate information regarding your expected delivery date.

If you would like to enquire about your specific order please contact us at furniture@collingwoodstores.co.uk



I have a problem with my furniture, will the issue still be resolved?


If you have an issue to report, please let us know at furniture@collingwoodstores.co.uk

We will of course do everything we can to resolve any issues as soon as possible, however we are somewhat limited with a number of our suppliers yet to re-open and key technician networks not currently operating.

Rest assured any issue we can't resolve now will be logged to be properly dealt with just as soon as we can.