Information

Find all of the information you need regarding deliveries, returns and our terms and conditions here.

Delivery Costs:

*Local areas include Surrey, Sussex and parts of Kent


 

Returns and Exchanges:

Applies to online and telephone orders only

To avoid disappointment when buying goods online, we offer a no-questions-asked free return policy to all our online and telephone customers. This means that if you are unhappy in any way with the items you've received, we'll provide you with a full refund on your order, although you will be responsible for the cost of returning the item/s to us. Please ensure that the product is kept in reasonable care and is returned to us unused.

In order for us to process your refund, it is important that you contact us within 7 working days via email or by phone. If the item has arrived to you faulty, we can offer a full refund or replacement of the item itself at no extra charge to yourself.

For more information, please refer to our Delivery and Returns Policy.

 

 Read our Delivery and Returns Policy


 

Ordering Help:

If you're having problems ordering, please contact our team on 01293 224859 or email us at info@collingwoodstores.co.uk. Alternatively, refer to our Ordering Help form for more information.