Delivery and Returns

Free delivery in Surrey & Sussex on orders over £499 (orders under £499 charged at £45).

National furniture delivery is just £75 anywhere on the English or Welsh mainland.
(We do not currently cover Scotland or Northern Ireland)

Once your goods are delivered to our warehouse, a member of our deliveries team will get in touch to arrange a convenient date for delivery (we delivery Monday to Friday). Where needed, we can hold your goods up to a period of 28 days free of charge.

Our two-man delivery service is carried out by a team of experienced, professional and courteous drivers. When delivering outside Surrey, Sussex and parts of Kent, we use an external delivery company who offer the same service nationwide.

If you can no longer take delivery on the arranged date, we ask that you contact us at least 24 hours beforehand as we arrange our delivery routes in advance. If you are unable to do this, we may have to recharge you for delivery on another date.

Delivery times vary from product to product and are clearly marked on each product page. Please note: the expected delivery date quoted at the time of your order is based on the current information available. Whilst we always make every effort to honour this date, it is an estimate only.

Fixed rate £10 national delivery (Excludes Northern Ireland)

Many of these products are delivered directly from our trusted manufacturers.

Delivery times vary from product to product and are clearly marked on each product page. Please note: the expected delivery date quoted at the time of your order is based on the current information available. Whilst we always make every effort to honour this date, it is an estimate only.

Free national DPD delivery on orders over £40 (excludes Northern Ireland)

Orders under £40 will be charged a fixed delivery charge of £4.00

Delivery times vary from product to product and are clearly marked on each product page. Please note: the expected delivery date quoted at the time of your order is based on the current information available. Whilst we always make every effort to honour this date, it is an estimate only.

Furniture

In the unlikely event there are any shortages or damaged items, please report this to the driver at the time of delivery. For more information on our after sales procedures and how to get in touch, view our customer service page here.

Small Goods

If your items are delivered via a carrier, claims must be advised within a reasonable period by phoning 01293 224859 or emailing [email protected].

This applies to goods bought online or via telephone only.

We want you to be entirely satisfied with every purchase made from Collingwood Batchellor and are proud of the quality, range and advice that we offer. If you wish to return an item and have decided not to keep it, we will provide a full refund on your order.

In order to qualify for a full refund, please contact us within 7 working days from the day after your delivery date, putting your request in writing to Collingwood Batchellor, 46-48 Victoria Road, Horley, Surrey, RH6 7QE or via email to [email protected].

Goods must be returned within 30 days of receipt in a new, unused condition. Where a collection is required this will be at your own cost.

Bespoke Orders

Bespoke, handmade items, that are made to your specifications, such as sofas and armchairs, are not included in the above return policy. We cannot accept returns for these items unless faulty, so please carefully consider your choice before making a purchase.